Version 1.0 — Effective August 19, 2026.
These Terms of Service and Subscription Agreement (“Terms”) govern access to and use of PuckDesk's websites, applications, software, subscriptions and related services (collectively, the “Service”).
PuckDesk is a registered business operating as a partnership in Ontario, Canada (“PuckDesk”, “we”, “us”, or “our”).
By creating an account, starting a trial, purchasing a subscription, clicking to accept these Terms, or accessing or using the Service, you agree to these Terms. If you act for a team, club, league, association, business or other organization (“Organization”), you represent that you have authority to bind that Organization.
Additional legally required trader identity, registration, geographic-address or jurisdiction-specific information may be provided at checkout, in an order confirmation, or in PuckDesk's Legal/Trader Information notice.
A person purchasing or administering a paid PuckDesk subscription must be at least 18 years old and legally capable of entering the applicable contract.
Organizations may create a team subscription and invite authorized staff members to individual user accounts. Players do not purchase team subscriptions.
PuckDesk may introduce player accounts. Under the current product policy, players aged 18 or older may activate their own player account. Players aged 16 or 17 may activate a player account only after the required parent or guardian authorization process has been completed. PuckDesk does not currently permit player accounts for persons under 16. Applicable law may require additional or stricter protections, which will prevail.
Each user must use their own credentials and must not share login credentials. Users must provide accurate account information and keep it reasonably current.
An Organization is responsible for deciding which staff members are invited and what permissions they receive. A single team subscription may include multiple individually authenticated management users and role-based permissions.
The Organization must ensure each invited user is authorized to access the information made available to that role and must promptly remove or modify access when authority changes.
Sensitive or health-related player information must not become accessible merely because a user is a coach. Access must be affirmatively granted to appropriate management roles by authorized Organization leadership, such as the Head Coach or General Manager. Depending on the Organization's structure, authorized roles may include a Head Coach, Assistant Coach, Strength and Conditioning Coach, or other specifically authorized staff.
PuckDesk may temporarily restrict administrative changes, account transfers or deletion when there is a reasonable dispute over who is authorized to control an Organization account.
PuckDesk may request reasonable evidence of authority, including organization-domain email verification, identification, documentation of role or employment, written confirmation from senior Organization leadership, or other reasonable evidence.
PuckDesk may determine account control in good faith based on the information reasonably available to it. This process is intended to protect Organization records from unauthorized alteration or deletion, including after a staff member leaves or is dismissed.
Permanent Organization deletion must be requested through PuckDesk and is subject to reasonable identity and authority verification.
Paid features are offered under subscription plans. The applicable price, currency, billing interval, included features and applicable taxes are those displayed to the customer at checkout or in the applicable order.
Unless otherwise stated at checkout, the standard paid subscription renews monthly until cancelled.
PuckDesk may offer different plans, promotions or prices. Unless required by law, promotional pricing does not create a right to the same promotion on future purchases.
New eligible customers selecting the Team tier receive a 7-day free trial. Other subscription tiers are billed immediately and do not include a free trial unless expressly stated in a particular offer.
A valid payment method is required to start the trial. The customer will be shown that the trial automatically becomes a paid monthly or annual subscription, according to the billing period selected, at the price displayed at checkout unless cancelled before the trial ends.
Customers may cancel at any time during the free trial without a cancellation penalty and will not be charged the recurring subscription fee if cancellation is completed before the trial converts to paid status.
PuckDesk will display the remaining trial period and upcoming billing information in the customer's Settings/Billing area. PuckDesk will also provide an electronic trial confirmation stating the trial period, first billing date, price/currency, renewal terms and cancellation method. Nothing in this section limits any mandatory withdrawal, cancellation or consumer right under applicable law.
At the end of the free trial, unless cancelled, the subscription automatically converts to a paid monthly or annual subscription, according to the billing period selected, and the payment method on file is charged the price displayed at checkout plus applicable taxes.
By starting an auto-renewing subscription, the customer authorizes PuckDesk and its authorized payment processor to process recurring charges until cancellation.
PuckDesk uses a third-party payment processor, currently Stripe, for payment processing. PuckDesk does not intentionally store raw payment-card numbers where payment processing can be handled by the payment processor.
Customers may cancel their subscription at any time without a cancellation penalty using the cancellation functionality PuckDesk makes available.
Cancellation during the free trial prevents the first recurring charge if completed before conversion.
After a paid billing period begins, cancellation stops future renewals. Unless mandatory law requires otherwise, the customer may continue to use paid functionality through the remainder of the period already paid for.
PuckDesk will not intentionally make cancellation materially more difficult than subscription enrollment.
Customers may request a refund and provide the reason for the request. PuckDesk may, in its discretion, refund up to the subscription charge for the customer's current monthly billing period.
This voluntary refund policy does not limit statutory rights. Where applicable law requires a withdrawal right, refund, price reduction, termination right, conformity remedy or other consumer remedy, that mandatory right prevails.
Nothing in these Terms is intended to waive rights that cannot legally be waived, including applicable rights of consumers in the European Union, European Economic Area, United Kingdom, Canada, the United States or other jurisdictions.
If a recurring payment fails, PuckDesk may retry the payment and notify the customer. PuckDesk intends to provide a 7-day payment grace period before suspending paid access for non-payment.
Suspension for non-payment does not immediately delete Organization Data. Data remains subject to the retention provisions in these Terms.
PuckDesk may change subscription prices prospectively. PuckDesk will provide at least 30 days' advance notice of a price increase affecting an existing recurring subscription, unless a longer period is required by law.
The customer may cancel before the new price takes effect. A price increase will not retroactively change an already-paid billing period.
“Customer Data” means information, records, files, communications, roster information, player information, workouts, drills, calendar entries, notes and other content submitted, created, uploaded or stored by or for a customer or Organization through the Service.
As between PuckDesk and the customer, the customer retains its rights in Customer Data. PuckDesk does not claim ownership of Customer Data.
The customer grants PuckDesk a limited, non-exclusive licence to host, store, reproduce, transmit, back up and otherwise process Customer Data only as reasonably necessary to provide, secure, maintain and support the Service, carry out the customer's instructions, prevent abuse, satisfy legal obligations, and perform other processing expressly described in PuckDesk's Privacy Policy or applicable Data Processing Agreement.
PuckDesk does not sell Customer Data. PuckDesk does not use player information for advertising. PuckDesk does not use Customer Data to train PuckDesk AI or machine-learning models under the current Service.
PuckDesk does not routinely inspect or review private Customer Data.
Authorized PuckDesk personnel or service providers may access Customer Data only where reasonably necessary to provide customer-requested support, investigate or address security or abuse, maintain or operate the Service, recover data, comply with applicable law or legal process, or otherwise perform an authorized processing function.
Access should be limited according to role and need and subject to appropriate confidentiality and security controls.
For personal data that an Organization decides to collect and uses through PuckDesk, the Organization generally determines the purposes and essential decisions concerning that processing. Where GDPR, UK GDPR or similar law applies, the Organization will generally act as controller and PuckDesk will generally act as processor when PuckDesk processes that data only on the Organization's instructions.
PuckDesk separately acts as controller for personal information for which PuckDesk independently determines purposes and means, including PuckDesk account administration, subscription and billing administration, security, fraud and abuse prevention, customer relationships, legal compliance and PuckDesk's own business records.
The actual legal role is determined by the facts and applicable law, not merely by labels in these Terms.
Each customer or Organization is responsible for ensuring it has lawful authority to collect, enter, classify, disclose and otherwise use personal information through PuckDesk.
Where applicable, the customer is responsible for identifying a lawful basis, providing required notices, obtaining required consents or authorizations, responding to individuals, establishing appropriate retention rules, ensuring information is reasonably accurate, limiting access, and complying with laws applicable to children, health information, employment, sport and safeguarding. PuckDesk's provision of software does not itself make a customer's data collection lawful and does not replace the customer's own privacy obligations.
PuckDesk may allow customers to store player names, email addresses, player numbers, roster information and customer-defined categories.
Customers may create free-form categories or classifications, such as “U18” or “Import Player.” PuckDesk provides the customizable tool but does not create, select, endorse or determine the customer's categories or their application to individual players.
Customers are responsible for ensuring categories and classifications they create or use are lawful, appropriate, accurate where required, non-discriminatory and consistent with applicable human-rights and privacy law.
PuckDesk may remove or restrict content or use that violates law, these Terms, or the rights or safety of others.
Player accounts are not paid subscriber accounts.
Under PuckDesk's current product policy, a player aged 18 or older may activate their own player account. A player aged 16 or 17 must complete PuckDesk's required parent/guardian authorization process before activation. Accounts for players under 16 are not currently permitted.
The Organization remains responsible for ensuring that its underlying collection and use of player information has an appropriate lawful basis and any required parental/guardian authorization. PuckDesk remains responsible for obligations that apply directly to PuckDesk. Where a jurisdiction imposes stricter requirements than PuckDesk's product rule, the stricter legal requirement applies.
Future player functionality may permit a player to record workouts and voluntarily enter information such as heart rate, injuries or medical information.
Health information may constitute sensitive or special-category personal data and must be handled accordingly. Customers must not require or collect health information through PuckDesk unless they have a lawful basis and any additional legal condition required for such processing.
PuckDesk should make health fields optional unless a lawful product requirement supports otherwise and should apply data-minimization principles.
Health information may be accessed only by management users who have been specifically granted the applicable health-data permission by authorized Organization leadership. PuckDesk should maintain an auditable record of grants and removals of sensitive-data permissions.
PuckDesk is not a medical provider, emergency service, medical monitoring service or diagnostic tool.
PuckDesk does not continuously monitor player-entered health information for emergencies and does not provide medical diagnosis, treatment or emergency assistance. Users must not rely on PuckDesk to identify or respond to a medical emergency.
Medical concerns and emergencies must be addressed through appropriately qualified healthcare professionals and applicable emergency services.
Under the current Service, customer-created or customer-assigned workouts, drills, training regimens and exercise instructions are created, selected or assigned by the customer or its coaching staff, not prescribed by PuckDesk.
The customer and the individual assigning a workout are responsible for determining whether their training content and its use are appropriate for their players.
PuckDesk currently provides software tools for creating, storing, assigning and tracking training content and does not warrant that customer-created training is medically or physically appropriate for a particular person.
If PuckDesk later offers PuckDesk-created strength, conditioning or workout programming as a separate product or feature, PuckDesk may introduce additional product-specific terms, disclosures and safety information. Those future terms may modify the allocation of responsibility for that specific offering.
Customers retain their rights in workouts, drills, notes, calendar entries, documents and other original content they create and submit to PuckDesk.
Customers grant PuckDesk the limited licence necessary to host, display, transmit, back up and otherwise process that content to provide the Service.
Customers represent that they have the rights and permissions necessary to upload and use submitted content and that doing so does not infringe another person's intellectual-property, privacy or other rights.
PuckDesk-created software, templates, default workouts, default drills, documentation, designs, databases, interfaces, branding and other original PuckDesk materials remain owned by PuckDesk or its licensors.
PuckDesk may send service communications necessary to operate accounts and subscriptions, including team invitations, password resets, security notices, trial and billing notices, and other transactional messages. These are distinct from optional marketing communications.
PuckDesk may later permit one-way team-to-player notifications for legitimate team, practice or workout purposes. Unless and until PuckDesk expressly enables two-way messaging, the Service should not be represented as providing player-to-coach messaging.
Customers may not use PuckDesk communications for spam, harassment, unrelated commercial solicitation, unlawful purposes or inappropriate contact with minors.
Users must not use PuckDesk to violate law or another person's rights; gain unauthorized access; bypass security controls; upload malware; impersonate another person or Organization; knowingly submit fraudulent information; scrape or systematically extract data without authorization; perform unauthorized security testing; harass, exploit or endanger others; or store content PuckDesk expressly prohibits.
PuckDesk may investigate suspected violations and restrict, suspend or terminate access where reasonably necessary to protect users, Organizations, PuckDesk or third parties.
PuckDesk will maintain reasonable administrative, technical and organizational safeguards appropriate to the nature and risk of information processed through the Service.
PuckDesk may use access controls, individual authentication, role-based permissions, logging, backups, encryption or other safeguards as appropriate to the production environment.
No internet-connected system can be guaranteed completely secure. Nothing in these Terms limits a security obligation that applicable law imposes on PuckDesk.
Where required by applicable law or an applicable Data Processing Agreement, PuckDesk will notify the affected controller without undue delay after becoming aware of a qualifying personal-data breach affecting data processed on that controller's behalf.
PuckDesk will provide reasonable information and assistance required by applicable law. The Organization remains responsible for controller obligations such as assessing and making required notifications to individuals or regulators, except to the extent the law places an obligation directly on PuckDesk.
PuckDesk may use third-party providers for payment processing, hosting, databases, email delivery, security, error monitoring, infrastructure and other functions.
Where a provider processes personal data on PuckDesk's behalf, PuckDesk will impose appropriate contractual protections as required by applicable law.
PuckDesk will maintain an appropriate subprocessor list for production services that process Customer Data. The list should reflect actual infrastructure rather than assumed vendors.
PuckDesk may process or host data outside the country in which the customer or player is located, including in North America.
Where GDPR, UK GDPR or another law restricts international transfers, PuckDesk will use a lawful transfer basis or safeguard where required, which may include an applicable adequacy framework, Standard Contractual Clauses or another legally recognized mechanism.
PuckDesk may offer or migrate to European regional hosting where legally necessary or commercially appropriate. These Terms do not promise EU-only hosting unless a separate agreement expressly does so.
When a paid Organization subscription ends, PuckDesk intends to archive the Organization's account and Customer Data for up to 12 months to allow reactivation without immediate data loss.
Before the end of the archive period, PuckDesk may provide reasonable notice where practicable. After the archive period, PuckDesk may delete or irreversibly anonymize Customer Data, subject to applicable law, unresolved disputes, fraud/security needs and limited backup-retention cycles.
Customers and data subjects retain any applicable statutory deletion or erasure rights. A valid request may require earlier action.
Permanent Organization deletion must be requested through PuckDesk and is subject to reasonable authority verification. PuckDesk may delay destructive action while a genuine ownership or authority dispute is being resolved.
PuckDesk will provide reasonable assistance with legally valid privacy requests where required by applicable law or the applicable Data Processing Agreement.
Where the Organization is controller, PuckDesk may direct a player or other data subject to the relevant Organization and assist the Organization as required.
Current product functionality may permit printing of rosters, calendars, workouts and drills but may not provide a comprehensive machine-readable export. PuckDesk intends to place structured export functionality on its development roadmap and will comply with applicable portability obligations where legally required.
Permission to feature an Organization is optional and is not required to purchase or use PuckDesk.
If an authorized Organization representative opts in, the Organization grants PuckDesk a limited, non-exclusive, royalty-free, revocable licence to display the Organization's approved name and logo solely to accurately identify it as a PuckDesk customer in PuckDesk-controlled websites, customer pages, presentations, social media, advertisements and sales materials.
Permitted factual statements may include “Used by [Organization Name]”, “[Organization Name] uses PuckDesk”, and substantially similar truthful statements.
Where factually accurate, PuckDesk may state “Used by teams from [League Name]” or similar language. Permission from a team does not grant PuckDesk a licence to use the league's logo or imply that the league itself sponsors, endorses, recommends or has an official relationship with PuckDesk. PuckDesk will not knowingly use the permission to imply sponsorship, endorsement, ownership or affiliation beyond the actual customer relationship.
Organization promotional permission does not authorize PuckDesk to use player names, email addresses, photographs or likenesses, identifiable player numbers, workout data, heart-rate information, injury or medical information, private communications or other player personal information for advertising or promotional purposes.
Any future promotional use of identifiable player information would require a separate lawful authorization and is outside the Organization marketing opt-in.
PuckDesk may invite customers to provide honest feedback or testimonials.
Before publishing an identifiable testimonial, PuckDesk will obtain approval to publish the testimonial and to identify the Organization or person in the agreed manner. PuckDesk may make reasonable spelling, grammar, formatting or length edits that do not materially change meaning. Material edits should be re-approved where reasonably practicable.
PuckDesk will not knowingly create fictitious testimonials, attribute a testimonial to someone who did not approve it, or materially alter a testimonial to make it more favourable.
PuckDesk may offer complimentary subscription time, discounts or another benefit in exchange for participating in an honest feedback or testimonial program.
The benefit must not be conditioned, expressly or implicitly, on a positive opinion, particular rating, recommendation or favourable sentiment.
Where a material incentive is connected to a published testimonial or review, PuckDesk will clearly disclose that connection where required by applicable advertising or consumer law.
PuckDesk will not knowingly present an incentivized testimonial as an uncompensated independent review where that would be misleading.
An Organization may withdraw its promotional opt-in at any time.
After a valid withdrawal, PuckDesk will stop new promotional uses within a reasonable period and make reasonable efforts to remove the Organization's name, logo and approved testimonial from PuckDesk-controlled digital marketing.
Withdrawal does not require recall or destruction of already distributed physical materials where that is not reasonably practicable and does not make prior lawful uses unlawful.
PuckDesk and its licensors retain all rights in the PuckDesk software, source and object code, interfaces, designs, databases and database structures, documentation, APIs, trademarks, branding, default content and other underlying technology.
Subject to these Terms and payment of applicable fees, PuckDesk grants authorized users a limited, revocable, non-exclusive, non-transferable right to access and use the Service for permitted purposes during the applicable subscription.
Except where applicable law prohibits the restriction, users may not copy, sell, sublicense, redistribute, reverse engineer, attempt to derive source code from, or commercially exploit PuckDesk technology without authorization.
Users may voluntarily provide ideas, suggestions or feedback about PuckDesk. PuckDesk may use voluntary feedback to improve and commercialize PuckDesk without compensation or restriction, provided this does not transfer ownership of Customer Data to PuckDesk.
PuckDesk will use reasonable efforts to provide a reliable Service but does not guarantee uninterrupted or error-free availability.
PuckDesk may add, modify, replace or discontinue features for legitimate product, technical, security or legal reasons. Where applicable consumer law requires advance notice, justification, termination rights or remedies for a material change, PuckDesk will provide them.
PuckDesk may suspend or terminate access for material breach, persistent non-payment, fraud, unlawful use, serious security risk, abuse or where continued service would violate law.
Where reasonably practicable, PuckDesk will provide notice and an opportunity to cure before termination, except where immediate action is reasonably necessary.
If PuckDesk terminates a paid customer for convenience without customer breach, PuckDesk will provide any refund required by applicable law and may provide a reasonable prorated refund for unused prepaid service.
If a customer qualifies as a consumer under applicable European Union, EEA, UK or other consumer law, mandatory consumer protections apply notwithstanding conflicting language in these Terms.
PuckDesk will provide legally required pre-contract information in a clear and comprehensible manner, including applicable trader identity/contact information, principal Service characteristics, total price and taxes where required, subscription duration, automatic renewal, cancellation procedures and statutory rights.
Where a statutory withdrawal period applies to a distance contract, including a 14-day withdrawal period where required by applicable EU law, PuckDesk will respect that right and any legally valid exception only where all applicable conditions have been satisfied.
Consumers retain mandatory remedies relating to digital services, unfair terms and non-conforming services, including any rights to correction/conformity, price reduction, termination or refund required by applicable law. A choice of Ontario law does not deprive a consumer of mandatory protections that cannot lawfully be waived in the consumer's jurisdiction.
PuckDesk intends to design and operate its customer-facing e-commerce and digital service with accessibility in mind and will comply with accessibility obligations that apply to it.
Product implementation includes reasonable accessibility practices such as keyboard-operable controls, appropriately labelled form fields, accessible error messages, readable interfaces and support for assistive technology where applicable.
PuckDesk currently limits tracking to cookies or similar technologies necessary for authentication, security, session management, user preferences and essential Service functionality.
PuckDesk does not currently deploy advertising pixels or behavioural advertising trackers in the Service.
If PuckDesk later deploys non-essential analytics or similar technologies, it will provide appropriate notice and consent controls where required, including an ability to refuse non-essential tracking where applicable.
Transactional and service communications are separate from optional marketing communications.
PuckDesk will send promotional electronic messages only in accordance with applicable consent, identification and unsubscribe requirements. Declining marketing communications will not prevent receipt of essential account, security, subscription or service notices.
To the maximum extent permitted by applicable law, PuckDesk is provided on an “as available” basis.
PuckDesk does not warrant that use of the Service alone will make a customer compliant with privacy, sporting, employment, child-protection, health, safeguarding or other law.
Nothing in these Terms excludes warranties, statutory guarantees or consumer rights that cannot legally be excluded.
To the maximum extent permitted by applicable law, PuckDesk will not be liable for indirect, incidental, special, consequential, exemplary or punitive damages, or loss of profits, revenues, goodwill or business opportunities arising from the Service.
Except for liability that cannot legally be limited and subject to applicable consumer law, PuckDesk's aggregate liability arising from the Service will not exceed the greater of (a) fees paid or payable by the applicable customer to PuckDesk during the 12 months preceding the event giving rise to the claim, or (b) CAD $100.
This limitation does not apply where applicable law prohibits the limitation.
To the extent permitted by applicable law, an Organization or business customer agrees to indemnify PuckDesk against third-party claims arising from the customer's unlawful collection or use of Customer Data, failure to obtain legally required authority or consent, unlawful customer-created categories or content, infringement caused by customer-provided content or marks, unlawful use of the Service, or material breach of these Terms.
This obligation does not apply to the extent a claim results from PuckDesk's own breach of law or contractual obligation. Consumer indemnification will apply only to the extent lawful and fair under applicable consumer law.
PuckDesk may preserve, access or disclose information where reasonably necessary to comply with a valid legal obligation, court order, regulatory requirement or lawful governmental request.
Where legally permitted and reasonably appropriate, PuckDesk may notify the affected customer before disclosure. PuckDesk is not required to provide notice where prohibited by law or where notice would compromise a lawful investigation or security response.
PuckDesk may update these Terms prospectively for legitimate legal, security, operational or product reasons.
Where a change materially affects customer rights or obligations, PuckDesk will provide reasonable advance notice where required and obtain renewed acceptance where applicable law requires it. PuckDesk retains versioned records of Terms acceptance.
Except where mandatory law provides otherwise, these Terms are governed by the laws of Ontario and the federal laws of Canada applicable in Ontario.
Subject to mandatory rights that cannot be waived, disputes may be brought before courts of competent jurisdiction in Ontario, Canada.
Nothing in this section deprives a consumer of a mandatory right to rely on applicable consumer protections or bring proceedings in a jurisdiction available under applicable law.
If a provision is held unenforceable, it will be enforced to the maximum lawful extent and the remainder will continue in effect.
Failure to enforce a provision is not a waiver.
A customer may not assign its rights under these Terms without PuckDesk's consent, except where applicable law provides otherwise. PuckDesk may assign these Terms in connection with a merger, financing, reorganization or sale of relevant business/assets, subject to applicable privacy law.
These Terms, the Privacy Policy, any applicable Data Processing Agreement, order terms and any separately signed agreement constitute the applicable agreement concerning the Service. A separately signed agreement controls to the extent it expressly says so.
PuckDesk, 13 Sydenham Wells, Barrie, Ontario, Canada
General support: support@puckdesk.com — Privacy: privacy@puckdesk.com — Legal: legal@puckdesk.com
PuckDesk will maintain a Legal/Trader Information notice containing any legal identity, geographic address, registration, tax or other information that applicable B2C law requires to be disclosed before contract formation.
See also: Privacy Policy.